Software Tech Support Engineer

It will be a perfect fit for a highly skilled and motivated Fab Interface / Fab Automation Engineer with a strong background in the semiconductor industry. ### Support all customer tool issues that don't require code changes. ### Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases) ### Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams. ### Reproduce customer issues on internal systems. Perform Root Cause Analysis. ### Bachelor's or Master's degree in Electronics, Computer Science, Electrical Engineering, or related field. ### Customer Experience: Collect end-user pain points and work on solutions. ### Self-Learning capability and passion to learn new technology. ### 3+ years of experience in the semiconductor industry, preferably in fab automation or equipment integration. ### Strong understanding of SECS/GEM, HSMS, and factory automation systems. ### Experience with MES systems, equipment control software, and scripting languages (e.g., Python, Perl, or Shell). ### Familiarity with equipment communication protocols and standards. ### Strong communication and collaboration abilities. ### Advantage: Experience in SW development / SW testing and integration