Software (Tech) Support Engineer

### Function as a technical support Tier for SW issues ### Contain all field SW escalations that don't require code changes. ### Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases) ### Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams. ### Reproduce customer issues on internal systems. Perform Root Cause Analysis. ### Collect end-user pain points and work on solutions. ### Develop in-house utilities, and tools, and work with the DevOps team to implement the same ideas, that enhance customer experience. ### Self-Learning capability and passion to learn new technology. ### At least d years' experience in technical support or a position of like Tier-3 ### Proven experience with Microsoft Linux operating systems. ### Required education: Bachelor/master's degree in computer science and/or engineering and/or other technical degree. ### Advantage: experience in SW development / SW testing and integration ### Willingness to work off hours and weekends and willingness to travel up to 40% ### Excellent English - verbal and written ### Proven experience with Microsoft Linux operating systems. Experience in 7 - 10 yrs