Software Technical Expert

Required Travel :Minimal \nManagerial - Yes \nLocation: :India- Pune (Amdocs Site) \n\n## Who are we?\n\nAmdocs helps the world\u2019s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains \u2013delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com\n\nAt Amdocs, our mission is to empower our employees to \u0027Live Amazing, Do Amazing\u0027 every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.\n\n## In one sentence\n\nWe are seeking a seasoned professional with strong leadership skills and deep domain expertise to join our team. The ideal candidate will be a team player who can inspire, guide, and motivate people, while also taking ownership of escalations and complex account situations.\n\n## What will your job look like?\n\nKey Responsibilities:\n\n * Lead and motivate cross-functional teams, fostering collaboration and high performance.\n * Act as the escalation leader, managing critical account situations with confidence and clarity.\n * Drive successful implementations in the MEC \u2192 OMS/SE domain, leveraging extensive business knowledge.\n * Provide strong technical guidance across legacy and digital product suites.\n * Champion innovation by integrating AI tools and practices into business processes.\n\n\n\n## All you need is...\n\nRequired Qualifications:\n\n * 10+ years of hands-on implementation experience in MEC \u2192 OMS/SE domain (business-focused) \u2013 Mandatory.\n * Proven track record of leading teams and managing escalations effectively.\n * Strong technical understanding, including:\n * Legacy product suite architecture (catalog, billing, ordering, SE).\n * Digital product suite architecture (C1 \u0026 D1).\n * AI tools, certifications, and demonstrated enthusiasm for applying AI in business.\n\n\n\nDesired Attributes:\n\n * Excellent communication and leadership skills.\n * Ability to balance business acumen with technical expertise.\n * Passion for innovation and continuous improvement.\n\n\n\n## Why you will love this job:\n\n * Work with us on large scale software programs that are both significant and exciting!\n * We provide the ability to gain valuable experience working alongside our exceptionally diverse team to collaborate across accounts/regions to provide a single voice\n * Get the opportunity to work with the industries most advanced and sophisticated technologies\n * We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!\n\n\n\nAmdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce\n