Solar Fleet Performance Analyst (CX Team)

System Performance Monitoring & Issue Resolution

•        Monitor day-to-day performance of the entire distributed solar fleet using Freyr’s Fleet View platform, identifying anomalies, generation shortfalls, and degradation trends.

•        Triage and escalate system performance issues to the relevant internal teams (installation, procurement, field service) and track them through to resolution.

•        Establish and maintain performance benchmarks and alert thresholds across the fleet to enable proactive issue detection.

Data Analysis & Insights

•        Conduct deep-dive analysis on system performance data to identify patterns, root causes of underperformance, and opportunities for improvement.

•        Build dashboards, reports, and periodic fleet health scorecards to keep stakeholders informed on key generation and performance metrics.

•        Translate data findings into concrete recommendations for Freyr’s procurement, design, and installation teams to improve future system performance.

Cross-Functional Collaboration

•        Partner with the Product Development team to define feature requirements, test enhancements, and provide user feedback for the Fleet View platform.

•        Collaborate with the Customer Experience team to close the loop on customer complaints related to system performance, ensuring timely communication and resolution.

•        Work with field operations to validate data insights against ground-level observations.

Continuous Improvement & Customer Impact

•        Identify systemic improvement areas across the solar value chain (procurement, design, installation, maintenance) that directly impact customer experience and energy yield.

•        Drive adoption of data-driven decision-making within the CX function to elevate overall service quality.

Requirements

•        2–4 years of experience in data analytics, performance monitoring, or a related analytical role.

•        Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/INDEX-MATCH, conditional formatting, complex formulas, data visualization).

•        Strong analytical mindset with the ability to translate raw data into clear, actionable narratives for both technical and non-technical audiences.

•        Excellent communication and stakeholder management skills — comfortable working across departments and following up on open issues.

•        Bachelor’s degree in Engineering, Data Science, Business Analytics, or a related field.

Nice to Have

•        Experience with solar asset monitoring, energy analytics, or renewable energy operations.

•        Familiarity with BI/visualization tools such as Power BI, Tableau, or Metabase.

•        Exposure to IoT data, SCADA systems, or inverter-level monitoring platforms.

•        Basic SQL or Python skills for data extraction and automation.