Solution Architect - ServiceNow

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other. 

As Nuvolo's Solution Architect, you will leverage your core background and experience delivering client-focused solutions to drive operational quality and excellence within our consulting and implementation services. You will help our clients by implementing innovative solutions using a best practice development, documentation and delivery models while proactively identifying and closing project gaps. It is expected that you will lead the delivery projects from a technical perspective. It is also expected that you will play a leading role in growing the business by establishing strong client relationships.

Responsibilities:

• Lead the architecture and design of Nuvolo implementations, ensuring they meet business requirements and technical standards


• Collaborate with project stakeholders to define business needs and translate them into technical solutions


• Lead the delivery and deployment of Nuvolo implementations and the transformation of our clients from legacy solutions to their new solution


• Provide oversight and expert guidance on ServiceNow best practices and ensure the solution adheres to governance, security, and compliance standards


• Provide mentorship and guidance to the technical implementation team


• Collaborate closely with Engagement Manager to define scope, timelines, and resource needs


• Assist with project planning and contribute to project delivery, ensuring deadlines and quality standards are met


• Deliver presentations to stakeholders focusing on takeaways and answering questions clearly


• Build credibility and trust with business partners to unveil complexities and nuances of the business and its processes 


• Collaborate cross-functionally with different organizations to improve efficiency, processes, products and increase client satisfaction


• Demonstrate and educate clients on products, functionality, new features, and industry standards

• Assist in the identification of opportunities for upselling additional features or services based on client needs and goals

Qualifications: 

• Bachelor's degree in a relevant field or equivalent work experience


• 5+ years of experience in related field


• ServiceNow Certifications: ServiceNow Certified System Administrator & ServiceNow Certified Application Developer

• Enterprise Architecture methodologies and frameworks such as ITIL


• Knowledge of SDLC methodologies such as Waterfall, Agile, and Scrum

Key Competencies:

• In-depth knowledge and hands-on experience with ServiceNow


• Strong proficiency in scripting languages such as JavaScript, GlideScript or Jelly


• Knowledge of fundamental database concepts.


• Proficiency in web technologies such as HTML, CSS, and AJAX.


• Experience with integrating ServiceNow with third-party applications.


• Strong analytical and problem-solving skills.


• Proficient in building automation assessment tools.


• Excellent customer communication and presentation skills.


• Ability to work collaboratively across teams and with clients.