Solutions Analyst

Job Purpose

Supports the Commercial Solutions Manager in identifying, designing, prototyping, and implementing practical technology solutions that address business needs and drive measurable impact. Acts as a tech-savvy business enabler who translates operational requirements into scalable, cost-effective digital solutions using low-code/no-code tools, automation platforms, analytics, and structured problem-solving approaches.

Key Result Responsibilities

Business Analysis & Requirement Structuring

• Work closely with business teams to document processes, pain points, and opportunity areas. 


• Translate business needs into structured functional requirements and solution outlines. 


• Identify automation and digitalization opportunities.

Solution Design & Prototyping

• Design and build MVPs using low-code/no-code platforms, automation tools, dashboards, or workflow systems. 


• Develop proof-of-concepts before full-scale IT development. 


• Ensure solution design considers scalability, performance, and integration needs.

Scalability & Performance Metrics

• Define and track KPIs related to adoption, performance, cost savings, automation rates, and ROI. 


• Analyze scalability indicators such as: Volume handling capacity, User growth impact, Process cycle time, Cost per transaction.


• Flag technical or operational bottlenecks early.

Key Result Responsibilities-Continued

Process Optimization

• Map and optimize workflows to eliminate inefficiencies. 


• Apply structured problem-solving methodologies. 


• Recommend process improvements supported by digital tools.

Data Analysis & Insight Generation

• Extract and analyze operational and commercial data.


• Use data to validate impact of implemented solutions.

Governance & Documentation

• Maintain clear documentation of solutions, workflows, metrics, and dependencies. 


• Ensure compliance with IT governance, data security, and architectural standards. 


• Support handover to development teams when scaling beyond MVP stage.

Continuous Improvement

• Monitor solution performance post-implementation.


• Suggest iterations and optimizations.


• Stay updated on emerging tools and cost-efficient technologies.

Qualifications (Academic, training, languages)

• Bachelor’s degree in business, Technology, Information Systems, Engineering, or related field


• Strong Understanding of Business Process Mapping & Optimization


• Strong Knowledge of Low-Code / No-Code Solution Development.


• Exposure to low-code/no-code tools, workflow automation platforms, or data visualization tools. 

Work Experience

• 3–6 years of experience in business analysis, solution analysis, digital transformation, or technology-enabled operations.


• Experience working in structured IT or digital environments (aviation industry is a plus).