Solutions Architect

Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured, future-ready private cloud. We innovate across what we build and how we deliver it, staying focused on a next-generation, open private cloud while holding ourselves to one standard: exceptional customer outcomes.

Enterprises are selecting Platform9 to replace legacy virtualization because it eliminates operational risk and complexity. Private Cloud Director is designed for the experienced infrastructure team, offering a familiar GUI experience for managing VMs and containers, seamless integration with your existing hardware and third-party storage, and critical enterprise features (HA/DR, scale, reliability) built-in. This enables IT teams to gain robust API control and a user experience they trust—rooted in customer obsession and an owner’s mindset. We share context quickly and candidly to keep decisions moving.

With over 30,000 nodes in production at some of the world’s largest enterprises, including Cloudera, EBSCO, Juniper Networks, and Rackspace, Platform9 is the proven path to achieving true vendor independence and operational consistency. We are an inclusive, globally distributed company backed by prominent investors, supported by a partner ecosystem of resellers, systems integrators, MSPs, and technology vendors committed to driving private cloud innovation and efficiency. Our values—innovation, customer obsession, ownership, radical candor, and excellence—guide how we build and support every deployment.

About the Role:
We are seeking an experienced Solutions Architect to join our team to help onboard and support customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes products. As a Solutions Architect, you will be the key technical contact for our customers, guiding them through their journey of adopting and scaling with our cloud-native platforms. You will work closely with customers to understand their needs, architect tailored solutions, and ensure successful integration and deployment. Additionally, you will deliver timely professional services solutions to customers based on the gathered requirements agreed upon timelines and defined success criteria.

Key Responsibilities:

• Lead the technical onboarding process for customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes.
• Collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions.
• Provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies.
• Offer strategic guidance on OpenStack and Kubernetes architecture, including network design, storage solutions, and compute resource management.
• Educate customers on best practices for managing and maintaining OpenStack and Kubernetes infrastructure, including upgrades, monitoring, scaling and operational efficiency.
• Implement automation solutions to streamline deployments using Go, Python, Bash and CI/CD best practices.
• Troubleshoot and resolve technical issues that arise during customer onboarding and ongoing usage.
• Deliver expert services solutions to existing customers in accordance with a statement of work document in a timely fashion and with utmost attention to detail. 
• Collaborate with product and engineering teams to improve the customer experience and provide feedback on features and product improvements.
• Provide continuous feedback to internal Quality Assurance teams on product usability, testing requirements and customer usage patterns.
• Deliver technical workshops, demos, and training to customers.
• Proven track record in handling customer escalations , Incidents and able to manage and stretch timings in critical customer scenarios.
• Proficiency in handling Jira, Zendesk, ServiceNow, and other bug and incident tracking tools
• Process know-how of escalation matrix and able to work with SRE and support teams for solutioning.
• Knowledge of Do’s and don’ts in the customer environment.

Qualifications:

• Expertise in Kubernetes: Deep knowledge of managing, deploying, and scaling cloud-native infrastructure technologies.
• Expert knowledge on Kubernetes networking.
• Experience with Cloud-Native Technologies: A solid understanding of the cloud-native landscape, including CI/CD, containers, microservices, and cloud infrastructure management.
• OpenStack Expertise: Extensive hands-on experience with OpenStack, including deployments, operations, and optimizations. Proven ability to troubleshoot complex technical issues in a production OpenStack environment.
• Strong understanding of cloud infrastructure concepts, including networking, storage, compute, and security within OpenStack.
• Automation Skills: Proficiency in writing automation scripts in Go, Python, and Bash to streamline operational tasks.
• Strong understanding of infrastructure as code (IaC), configuration management tools (e.g., Terraform, Ansible), and DevOps best practices.
• Excellent communication and interpersonal skills: Ability to convey technical concepts to both technical and non-technical stakeholders.
• Proven ability to troubleshoot complex technical issues and implement effective solutions.
• 5+ years of hands-on experience with OpenStack and Kubernetes.
• Experience with managed services or SaaS platforms is a plus.
• Experience with public clouds (AWS, GCP, Azure) and hybrid cloud environments is a plus.
• Industry certifications in Kubernetes (CKA/CKAD/CKS)

Why Join Us?

• Work with cutting-edge cloud-native technologies.
• Collaborate with a passionate, talented team of engineers and architects.
• Opportunity to impact how companies across industries build and scale their infrastructure.
• Be a part of an innovative company committed to customer success and the advancement of cloud technologies.
• Flexible, remote work environment.

If you are passionate about cloud technologies, automation, and helping companies scale, we'd love to hear from you!

Benefits and Perks:
Employees today are looking for companies that truly care and recognise their whole person. As a budding start-up, we have a small energetic workforce and we have curated personalized employee perks that are employee-friendly. The good news is that Platform9's benefits and perks program has a significant impact on employee retention, motivation, and company culture—but not just for men; by empowering women to take care of their physical and emotional well-being, we can guarantee their continued participation in the workforce.

Please note, benefits change by country. 

• Competitive Compensation and Equity 
• Medical Healthcare for you and your family 
• Hybrid Work Model 
• Wellness Benefits 
• Professional Development/Global certifications 
• Reward and Recognition Programs 
• Team Building Activities 
• Hackathon 
• Company-Wide Programs

Our benefits have been carefully selected, keeping in mind employees' requirements and personal situations now and for the future