Solutions Architect - Zoho Suite of Applications

Job Title: Solutions Architect – Zoho Suite of Applications

Location: Kolkata

Department: Business Solution

Reports To: Department Head

Summary

Responsibilities

Solution Design & Architecture

• Analyze business requirements and design comprehensive, end -to -end solutions leveraging Zoho applications and third -party integrations.
  
• Develop detailed architecture diagrams, data models, and integration workflows for multi -app environments (e.g., CRM ↔ Books ↔ Desk ↔ Creator).
  
• Define and enforce implementation standards for security, scalability, and maintainability within the Zoho ecosystem.
  
• Lead proof -of -concept (POC) development and prototyping for complex business scenarios.
  

Implementation & Customization

• Lead configuration, customization, and deployment across Zoho CRM, Creator, Desk, Projects, Books, People, and other core applications.
  
• Design and implement Deluge scripts, automated workflows, custom functions, and API -driven logic to streamline business processes.
  
• Configure user roles, profiles, permissions, and data sharing models to ensure secure and efficient access.
  
• Ensure seamless solution rollout with minimal disruption to ongoing business operations.
  

Integration & Data Management

• Integrate Zoho applications with external systems using Zoho Flow, REST APIs, webhooks, and third -party middleware.
  
• Manage data migration, cleansing, and synchronization across platforms to maintain data accuracy and consistency.
  
• Design optimized data structures to support reporting, analytics, and long -term data governance.
  

Governance & Optimization

• Establish and enforce governance policies for Zoho environment usage across teams and departments.
  
• Conduct regular audits to improve system performance, optimize license utilization, and reduce costs.
  
• Maintain up -to -date documentation for all configurations, integrations, and automation workflows.
  

Stakeholder Collaboration

• Partner with business stakeholders, process owners, and IT teams to gather requirements and translate them into scalable technical solutions.
  
• Provide expert guidance to internal teams and external Zoho partners on implementation and best practices.
  
• Deliver training and enablement sessions for users and administrators on new features, modules, and automation capabilities.
  

Technical Skills

• Extensive hands -on experience with Zoho CRM, Creator, Desk, Books, People, Projects, Flow, Analytics, Sign, and related platforms.
  
• Advanced proficiency in Deluge scripting, Zoho APIs, and custom function development.
  
• Experience with Zoho Flow, Zoho Catalyst, or low -code application development.
  
• Solid understanding of REST APIs, JSON, and data transformation techniques.
  
• Familiarity with integration platforms such as Zapier, Make (Integromat), or custom middleware is advantageous.
  

Professional Skills

• Strong analytical mindset with proven problem -solving and architectural design abilities.
  
• Excellent written and verbal communication skills, with a focus on clarity and stakeholder engagement.
  
• Demonstrated experience leading cross -functional projects and mentoring technical teams.
  
• Ability to translate complex business challenges into effective, technology -driven solutions.
  

Experience

• 5+ years of experience implementing Zoho -based solutions or equivalent CRM/ERP systems.
  
• 2+ years in a solution architecture, technical lead, or senior consultant capacity.
  
• Zoho certifications (e.g., Zoho CRM Certified Administrator, Zoho Creator Developer) are preferred.
  

Education

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related field.
  
• Equivalent professional experience will be considered.
  

Key Performance Indicators (KPIs)

• On -time and on -budget delivery of Zoho solution implementations.
  
• High user adoption and satisfaction rates post -deployment.
  
• Measurable reduction in manual processes through automation.
  
• Consistent system uptime, performance, and data integrity.
  
• Adherence to governance, documentation, and compliance standards.
  

Why Join Us

• Lead large -scale digital transformation initiatives using the full power of the Zoho ecosystem.
  
• Collaborate in an innovative, agile environment focused on automation and process excellence.
  
• Access continuous learning opportunities and hands -on experience with cutting -edge Zoho technologies and integrations.