Solutions Engineer

About the Role: 

As a Solutions Engineer, you will be responsible for building technology solutions based on customers’/ prospects’ technology stack to demonstrate differentiated value propositions and enable sales revenue from new and existing customers. This role partners with the Sales, Go to Market, and Customer Success to deliver impact and is also responsible for building the solution engineering organization for the region.

What you will do:

Pre-Sales Support:

- Engage with prospects to understand their technical requirements and business needs.

- Conduct product demonstrations and presentations tailored to the audience.

- Develop and deliver technical proposals, including solution architecture and integration plans.

- Collaborate with the sales team to strategize on account planning and customer engagement.

Technical Expertise:

- Provide detailed technical explanations of our products and services to customers.

- Address and resolve technical questions or concerns from prospects and existing clients.

- Stay abreast with current industry trends, emerging technologies, and competitor offerings.

Solution Design:

- Design and propose customised solutions that address specific customer requirements.

- Create and deliver Proof of Concepts (PoCs) and pilot projects to validate the solution fit.

What are we looking for? 

Must Have: 

- B Tech with experience in B2B product sales organization

- 3-4 years of experience in building technical solutions for B2B/ SaaS sales for Enterprise products

- Experience of working with cross functional stakeholders

- Strong technical background with experience in Mobile Apps/Website development or any marketing automation tool.

Measure of Success:

- Win ratio for large deals/ named accounts

- Booking/ ARR

Competencies: 

- Functional competencies: Understanding of technologies in user retention/ CRM/ CDM, understanding of sales process/ tools, technology ecosystem/ integration

- Behavioral competencies: Business and commercial acumen, strategic thinking, analytical skills, people leadership 

Who will you report to: Director Solutions Engineering

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com or follow us on:

LinkedIn: https://www.linkedin.com/company/clevertap/ 

X: https://twitter.com/CleverTap 

If you think you’d be a good fit for this role, we’d love for you to apply!

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.

We're excited to showcase what we have to offer!