Primary Responsibilities
- Engaging Product Demonstrations & Sales: Deliver compelling product demonstrations to prospective clients, seamlessly integrating professional services into each sale to showcase value and drive success.
- Customer Onboarding & Team Collaboration: Coordinate and lead dedicated team meetings with new clients, ensuring smooth installation and configuration of Implementer that lays the foundation for a successful partnership.
- Proactive Customer Support & Upgrades: Guide existing clients through product upgrades with assurance and expertise, ensuring a seamless experience that enhances system performance.
- Product Health Check Consulting: Lead insightful consulting sessions aimed at optimizing customer productivity and ensuring each system’s health is at its peak.
- Comprehensive Product & Application Support: Deliver outstanding technical support and application services to both Implementer customers and our global network of partners.
- Innovative Technical Collaboration: Contribute to our R&D SCRUM team by offering technical support and creative problem-solving when time permits, playing a vital role in the innovation process.
At PTC, innovative thinking isn’t just welcomed—it’s celebrated. We thrive on smart, passionate team members who are eager to create real impact. If you’re ready to make a difference, let’s start the conversation.
Requirements – Non-Technical
- Customer-Centric Insight: Understand and empathize with customer needs, translating them into detailed Statements of Work that clearly communicate the scope, timeline, and requirements for each project.
- Multitasking Proficiency: Excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail.
- Effective Communication & Interpersonal Skills: Demonstrate confidence through strong verbal and written communication skills and connect effortlessly with internal teams and global clients.
- Independence & Accountability: Operate independently while aligning with shared team goals and the broader mission.
- Commitment to Customer Satisfaction: Always prioritize both internal and external customer satisfaction, ensuring every interaction reinforces our service excellence.
Requirements – Technical
- IBM i Development Expertise: Bring direct experience with IBM i environments—hands-on experience in RPG, CLI, RDi, and working with VS.Code for IBMi is highly valued.
- Change Management Familiarity: Preferably, have experience with change management software, with a special emphasis on PTC Implementer.
Basic Qualifications
- IBM i Development Experience: Demonstrated technical skills and hands-on experience in IBM i development.
- Technical Support & Software Development Background: Proven experience in delivering technical support, offering service-driven solutions, and engaging in software development.
- Language Proficiency: Must be fluent in English to effectively collaborate across diverse teams and client bases.
This role is crafted for those who believe in combining technical acumen with a passion for enhancing customer experiences. At PTC, you won’t just join a company—you’ll become part of a forward-thinking community that values fresh ideas and collaborative problem-solving. If you’re driven to innovate and make a significant impact, we’re excited to hear from you.
For those interested in exploring further opportunities to expand their professional toolkit—a deeper dive into collaborative frameworks and continuous learning might be right up your alley.
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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