SOP Specialist

The SOP Specialist is responsible for the customer order recognition & fulfilment including the key ERP transactions of order booking, backlog management. This position is also accountable for the other key supply chain tasks of inventory management, import / export & domestic logistics.

Essential Duties & Responsibilities:

• Responsible for incoming order or contract review & validation for adherence to the Ametek Compliance and SOP policy.


• Enter orders or contract into ERP(Navision) for assigned Business units.


• Place order to BU HQ and send confirmation to end customer.


• Spare parts purchasing for assigned Business units. 


• Check advance payment required before shipment and/or AR status.


• Follow up deliveries and order in any phase until the customer receives goods.


• Collect service report for invoice billing.


• Follow up with outstanding AR collection.


• Other ad hoc tasks assigned by line manager.

Knowledge and skill requirements:

• Bachelor’s degree or above


• Minimum of 3-5 years of working experience in handling order management, customer service or sales administration


• Can work proactively, independently and accountably,  and detail-oriented


• Good understanding and experience of AI Application for daily order processing, e.g.: Copilot


• Knowledge of ERP – preferably Microsoft Navision, Visual, SAP


• Knowledge of commercial practice and Compliance regulations


• Good communication skills


• Good command of verbal and written English


• Chinese language will be a plus