Specialist Business Services / Solutions Delivery

Job Description Summary

Job Description

• Execute solution implementation according to technology and delivery strategy for business systems, platforms and processes for a particular service scope.
• Partner with DDIT Strategic Business Partners for demand analysis solution proposal/evaluation and funding estimates.
• Deliver products according to strategy and with reusability.
• Ensure on time within budget compliant secure and quality delivery of portfolio for responsible service scope.
• Ensure services, solutions, platforms products are fit for purpose and achieve the desired business value and impact.
• Run efficient DevOps for platforms products or systems ensuring availability and optimal performance for particular service scope.
• Follow governance structure for projects operations etc. with right stakeholder representation.
• Track report and deliver against agreed success factors and KPIs for various stakeholders for responsible service area.
• Follow DDIT practices to drive agility, speed efficiency and effectiveness.
• Ensure adherence to Security and Compliance policies and procedures.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)
• Ensure a healthy and safe workplace by complying with Novartis HSE and ISEC standards, implementing measures, providing training and resources, supporting employee well-being, investigating incidents, and collaborating with HSE teams to maintain a safe environment while adhering to quality, ethical, health, safety, and environmental requirements

• Delivery on agreed KPIs including business impact
• Launch of innovative technology solutions across Novartis at scale
• Business impact and value generated from DDIT solutions
• Adoption and development of Agile Productization and DevOps practices
• Operations stability and effective risk management Feedback on customer experience

• Industry/ Business Exposure
• Project Management
• Collaborating across boundaries

• Business Acumen
• stakeholder management
• Project Management
• Service Delivery Management
• performance management
• budget management
• risk management
• planning
• Digital capabilities, Effective use of technology
• Operational Excellence Projects

• English

Skills Desired