Specialist- Domestic Warranty

Responsible for managing and supporting on warranty claim related issues of dealerships and will be instrumental in guiding dealers on warranty system & policy related matters for streamlined warranty process at dealers.

• Dealer Query Support and assistance on claim related system, procedure and policy matters.
• Freight Claim, labor only claim and Goodwill claim management
• Domestic Warranty Part return Management , Vendor coordination , system setup and update
• Ownership Service Camp system and claim setup
• Suspense claim monitoring and processing in line with KIN Policies (Claim Control)
• CBU claim management in GWMS & with KHQ for claim remittance
• CBU transit damage repair claim support and management in coordination with sales logistics
• Special VIN management for warranty cost control on total loss and modified vehicles
• Market Surveys on warranty labor rates , sublet rates , NPN Part prices etc.
• PWA monitoring and feedback to regional field teams
• Regional Warranty Audit monitoring , feedback and compilation and reporting
• Dealer warranty Claim Invoice reconciliation , feedback to dealers and ensure timely invoice submissions.
• Monitor and track DMS claim system issues , take corrective actions and report and feedback