Specialist- IP

Join our Team

About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What you will do

• Actively Supervising of ITSM Ticket queues to maintain MTTR.


• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.


• Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).


• First point of contact for support of any alarm/event/KPI related issues.


• Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).


• Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).


• Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.


• Node health checks and backups & trouble-shoot the deviation identified.


• Sharing details for MIR & CSR to respective teams.


• End to End Network Understanding.


• 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

You will bring

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  Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.

  
  


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  Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.

  
  


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  IP Security protocols- IPSEC, GRE, VPN, CGNat.

  
  


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  CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.

  
  


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  Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces).

  
  


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  Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable.

  
  


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  Good Communication & trouble-shooting skills.

  
  


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  10-16 years of relevant in IP Domain

  
  


• Working knowledge of below mentioned IP products and vendors –
  CISCO Routers 
  Cisco Switches 
  Juniper Routers 
  Juniper CGNAT
  Juniper Switches
  RAD-ETX
  Huawei-CX Series
  Nokia/Alcatel-SAS Series
  Firewalls-Checkpoint & Fortinet
  Ericsson-BRAS
  F5-Load balancer