Specialist IP SDN

To ensure configuration/updates/trouble ticket handling on various IP MPBN /SDN nodes. To work well within predefined system support guidelines and ground rules. To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. Provide 24x7 Backoffice fault /incident management support, initiating necessary escalations and providing fault resolution. To investigate faults/cause related to customer system/network problems. Actively monitor trouble ticket queues to ensure timely response to tickets. Execute change activities, perform service request fulfillment, FNI support, and handle fault & troubleshooting changes. Participate in routine maintenance activities (health checks, Backup, etc), conduct change impact analysis, and contribute to performance KPI/SLA reporting. Problem escalations and followups (CSR) with OEMs for action & closure. Support acceptance testing (AT) & smooth handover of IP MPBN/SDN nodes To ensure correct working methodology (WoW), process compliance and customer handling Preventive & Corrective Maintenance of MPBN/SDN nodes Ensuring a smooth operation of the customer MPBN network To ensure MSTOP Processes are followed in the Workplace. Performance & Characteristics of IP/SDN Network Nodes. Developed skills in Interpersonal communication. Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.