Specialist IT Applications, NAM

Key Responsibilities

Enterprise Application Management & Governance

· Maintain and manage a comprehensive inventory of all enterprise applications. Maintain an accurate, real-time inventory of licenses, usage metrics, and vendor contracts.

· Ensure accurate documentation of application versions, licenses, dependencies, integrations, and usage metrics.

· Monitor application performance, availability, and user adoption to drive continuous improvement.

· Coordinate with vendors, IT teams, and business stakeholders for application upgrades, patches, renewals, and lifecycle management.

· R&D Enablement: Provide specialized, high-tier support for our Research & Development teams. Ensure smooth operation of applications used for statistical analysis, machine learning training and AI applications.