Specialist, Operations Support

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Proactively identifying data needs and bringing solutions to stakeholders before being asked.
• Strong interpersonal and team collaboration skills in a fast-paced, cross-functional environment.
• Precise handling of data—both for accuracy and to surface insights relevant to decision-making.
• Working alongside leadership teams to refine strategies based on data insights.
• Monitor and ensuring timely completion of projects while maintaining visibility on timelines, dependencies, and priorities.
• Tracking and managing ongoing projects, tasks, and team commitments
• Working alongside leadership teams to refine strategies based on data insights.

Key skills & knowledge:

• Demonstrated ability of data analysis tools such as Tableau, Zendesk Analytics, Talkdesk Explore, and similar tools
• Familiarity with technology platforms and understanding of customer journey analytics such as Zendesk, Talkdesk, and similar tools.
• Hands-on experience in collecting and interpreting customer data across multiple channels (e.g., surveys, digital feedback, NPS analysis).
• Business Analyst from a BPO background preferred.

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

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Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.