Specialist Plan Changes

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Designation: - Sr Spec Plan changes

Reporting to: - Manager

Job Summary: -

The primary responsibility of Plan Change Team is fulfilling complex plan change requests initiated by clients. This Process deals at Plan level activity where team does the changes in system for plans that are live. Team handles Adding Money Types/Investments, setup Disbursement Rule, Update Vesting, Eligibility, and other financial transactions. Perform research and validate plan setup and changes made to plans. Along with it make sure that team adhere to timelines and remain flexible to change in requirements from clients.

Primary Duties and Responsibilities: -

• Responsible for the support and processing of plan level changes as directed by clients and internal stakeholders

• Handle complex task types with eye to detail while making changes in system

• Assign & monitor work allocation in absence of Lead

• Analyze, accurately process, and review for quality assurance system changes to existing information on the recordkeeping system based on queue requests and source documentation provided and submitted by various internal teams within established time standards

• Communicate results and discrepancies, including missing, incomplete, or unclear information or requests to the appropriate individuals for problem solving and clarification

• The Senior Rep takes on a mentor role and will assist with training.  This can involve training new hires or creating best practices, research topics, or new processes to be presented to team.

• Be an active quality check resource for the Plan Changes.

• Compose routine written correspondence and conduct research into problems and inquiries

• Ability to multitask and utilize dual monitors to work in multiple operating systems or vendor sites simultaneously

• Create and update procedures/SOP & checklists

• Adheres to the standard service deadlines

• Ability to handle fast paced order processing environment, repetitive duties and ability to embrace change positively

Competencies:

• Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions; pushes for continuous improvement in all ways of doing business; begins or introduces something new; offers creative ideas and approaches problems with curiosity and open-mindedness; champions new initiatives within and beyond the scope of own job.

• Teamwork: Works effectively and cooperatively with other people; creates a commitment to common goals; values the contributions of all team members; contributes to a positive environment where all team members participate and supports team decisions and listens carefully to understand various and diverse points of view; recognizes and celebrates team successes; minimizes organizational obstacles to help teams work more effectively.

Background and Qualifications:

• Bachelor’s degree, preferably in a business-related field. 

• 2-4 years business related experience required

• Minimum 2 years of prior experience with the recordkeeping system, including plan level setup’s & maintenance

• Excellent time management

• Excellent verbal and written communication

• Prior experience and understanding of various IRS codes: 401(k), 401(a), 403(b), 457, etc.

• Understanding of retirement plan rules and IRS codes preferred

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.