Role Responsibilities
Job Purpose
To provide clients with information about Standard Chartered Bank’s Premium Banking Products.
Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
Key Responsibilities
Sales
To meet revenue targets by promoting Consumer banking products through a proactive, professional and compliant sales approach and increase the PE of assigned portfolio. Focus on the analysis and satisfaction of clients financial needs and objectives. Interacting and understanding clients profile and their needs. To capitalize on cross-sell opportunities Service Quality
To achieve set targets in terms of service standards and clients satisfaction scores for all calls and ensure quality standards. Compliance, Risk and Money laundering Prevention Requirements
Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations. Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed from time to time. Compliance with all applicable rules / regulations and company group policies. Upholding the values of the group and company at all time. Contributes to
Delivering world-class clients servicing embracing the Bank’s brand values and Outserve by deliver a consistent Service Excellence experience to clients. Collect and process additional valuable clients information and business intelligence. Give clients a positive impression of themselves and the Standard Chartered Bank. Establish effective relationships with clients. Promote additional products to clients. Judgement / Complexity
Provide professional advice and alternatives / solutions to clients request and queries using. Have strong selling and inter-personal skills to handle clients and to sell bank products. Initiate and drive to achieve set targets and service standards. Be flexible and sensitive to meeting clients needs. Knowledge of bank’s products and services. Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Our Ideal Candidate
Bachelor's degree. 2 years of experience in Sales (as per the job role). Flexible to stretch and work across different calendar days and time zones in a week / month. Strong knowledge of bank’s products and services and willingness to learn new products. Excellent communication skills in written and verbal. Strong service and Sales (as per the job role). Patient, Non-Confrontational, Resilient. Positive, polite, cheerful and courteous. Age limit (please specify) if applicable. Manage conflicts and solve problems. Basic computer skills. Role Specific Technical Competencies
Sales experience Communication skill
No CV Required
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