Specialist, Technology Engineer

Key Responsibilities: 

• Executes work in adherence with IT Service Management best practices.  

• Identify, design, and assist in implementing opportunities to standardize operational environments. 

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.  

• Design and develop standard, repeatable production runs; create job control language and schedule scripts. 

• Execute process improvements through optimization and implementation of new operational features. 

• Provides consultation and support to delivery teams in their release activities.  

• Ensures currency of data in configuration management tools and maintain contract license usage. 

• Provides data-driven decisions by delivering operational metrics and by analysing operational data to identify trends, potential problems, and continuous improvement recommendations.  

• Delivers operational overview documentation and metrics with insights and analysis.  

• Maintains operational knowledge of platforms, technologies, and applications.  

• Coordinate responses to service disruptions and communicate root-cause analysis. 

• Drive research of end user issues and execute Level II and III technical support. 

• Coordinates with Level III support to assist in mitigating incidents and validation of change activities involving hardware and software.  

• Serves as technical and process escalation for team members. 

May perform other responsibilities as assigned. 

Qualifications & Experience: 

Education: 
Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. 

Experience: 
Four years or more of technology experience developing and implementing a routine solution. One or more years of experience using basic levels of troubleshooting to fix a problem. Understanding of system management processes and tools. 

Technical Skills: 

• Business Acumen 

• Computer Science 

• Continuous Improvement Process 

• Emerging Technologies 

• Engineering Support 

• IT Infrastructure 

• IT Service Management 

• Technical Acumen  

Soft Skills & Attributes: 

• Persuasive communication and collaboration skills 

• Analytical and problem-solving mindset 

• Ability to work in agile and global environments 

• Time management and prioritization 

• Nationwide is a leading insurance and financial services organization committed to delivering extraordinary care to its customers. With a growing presence in India, our technology teams in Hyderabad play a critical role in driving innovation, operational excellence, and secure digital solutions across the enterprise. 

Additional Information: 

Reporting Structure: 

Reports to Technology Manager/Director - Global