Specialist, Transportation

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

Summary of Role: 

The Specialist is responsible for tracking open shipments that are reflecting in multiple reports to ensure loads are picked & delivered on time. Tracking shipments on various tracking websites and contacting carrier and following up with them to make sure the appointments given for pickup & delivery by shipper/ consignee and update the pickup and delivery statuses. The Associate must possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. 

Roles & Responsibilities: 

• Collaborate with Planner, carrier, and shipper to track shipments 
• Monitor shipments and track on multiple tracking site. 
• Get shipment status from planners, carriers and shippers via email or call 
• Ability to contribute to capacity building efforts and work with colleagues in diverse cultures 
• Ability to meet pressing deadlines with attention to detail 
• Maintain a high level of professionalism and empathy while interacting with customers to build positive relationships. 
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. 
• Meet or exceed individual and team performance targets. 

Technical / Functional / Soft Skills: 

• Proven experience in a logistics, preferably in a similar industry. 
• Effective verbal and written communication skills. 
• Superior organizational and documentation skills 
• Ability to work well under pressure and handle challenging situations with professionalism and empathy. 
• Basic knowledge of Windows applications and Microsoft Office programs such as MS, Word, Excel and email drafting. 
• Flexibility to work in shifts, weekends, and holidays, if required. 

Education & Experience: 

• Bachelor’s degree in any field. 
• Experience of 3-4 years of transportation and logistics. 

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.