Specialist-Complaints Trending-GCC

Job Purpose:

Management of Product Quality Complaints trending for All GSK strategic products worldwide in a timely manner. Propose actions in order to prevent recurrence of complaints, major incidents and recalls from the market.

Key Responsibilities:

• Weekly complaints listing generation and communication: Extract and provide weekly listing SUB complaints to QP's.

• Monthly PQC Signal Detection:

  • Collect data from the source systems (SAP, Veeva).

  • Filter and clean data (remove duplicated).

  • Analyze data using a statistical tool

  • Compile Complaints Signal review reports

• Quarterly complaints report:

  • Collect data from source systems

  • Filter and Clean data

  • Analyze data and identify trend

  • Propose explanations and actions on identified trends

  • Compilation of the report

• Annual report:

  • Collect data from source systems

  • Compilation of the report

• Reporting for governances:

  • Prepare complaints reporting for corporate quality councils.

• Support audits and inspections:

  • Prepare complaints data for inspection.

Knowledge/ Education / Previous Experience Required:

• Bachelors degree with scientific orientation or equivalent experience

• Minimum 5 yrs of experience in pharmaceutical/GMP environment, Working in multidisciplinary/international teams

• Product understanding to drive improvement actions

• Data analytics capabilities, including understanding on how AI can help at improve performance and ease the work – we want to upskill GSK Quality with these roles in GCC.

• Decision-making-Decide on actions to take to reduce complaints based on data available.

• Mastery of Quality Management Systems.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

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