Sr. Customer Engineer

Narvar is Growing! We're on a mission to simplify the everyday lives of consumers. We power post-purchase experiences for the world’s top brands, and we’re looking for a Customer Engineer (iPaaS/Middleware) who thrives in solving business problems, has a passion for customer success, and brings deep technical acumen in integrations and middleware solutions.

As a key member of the Professional Services team, you will help enterprise and mid-market customers successfully integrate Narvar solutions by leveraging middleware platforms such as Celigo, Nexla, or similar iPaaS tools. Your efforts will be instrumental in driving successful implementations and long-term value realization for our clients.

Day-to-day

• Lead the technical onboarding and integration of Narvar’s platform for enterprise retailers and fast-growing brands.


• Collaborate with clients to gather requirements, define integration strategies, and design end-to-end architecture using iPaaS platforms.


• Build and validate integration solutions using APIs, data transformation tools, and web technologies such as JSON, HTML, CSS, JavaScript, and platforms like Shopify.


• Implement and optimize data flows, transformations, and integrations across ERP (e.g., NetSuite), CRM, OMS, and other enterprise systems.


• Provide hands-on technical support and troubleshooting throughout the project lifecycle to ensure timely and successful deployments.


• Configure and customize pre-built connectors or create custom middleware integrations as per business requirements.


• Act as a subject matter expert on integration patterns, best practices, and middleware/iPaaS platforms.


• Partner with internal and external stakeholders including Project Managers, Solution Architects, and Engineering teams to ensure project success.


• Create and maintain integration documentation, technical specifications, and client-facing resources.


• Continuously contribute to process improvements, internal tools, and knowledge-sharing initiatives to build a best-in-class Professional Services function.

What we’re looking for

• 3–6 years of experience in a customer-facing technical role such as Solution Engineer, Software Engineer, or Technical Consultant.


• Proven experience with middleware and iPaaS platforms like Celigo, Nexla, Boomi, MuleSoft, Zapier, or Jitterbit.


• Expertise in data integration, ETL/ELT pipelines, and data transformation workflows.


• Hands-on experience with NetSuite integrations is highly desirable.


• Strong technical knowledge of REST/SOAP APIs, JSON, XML, and webhooks.


• Solid understanding of frontend/web technologies – experience working with JavaScript, HTML, CSS.


• Proficient in building and troubleshooting complex integrations and scalable architectures.


• Strong problem-solving, time management, and prioritization skills.


• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.


• Experience managing multiple client engagements in a fast-paced, dynamic environment.

Bonus points

• Certifications in Celigo, Nexla, or any iPaaS/middleware platform.


• Experience integrating with e-commerce, ERP, logistics, WMS, TMS, OMS, or supply chain platforms.


• Background in scripting languages such as JavaScript or Python.


• Experience in retail or e-commerce technology stacks is a bonus

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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