Sr. Customer Service Executive for Collections

Harmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA, through networks of clinics and online telehealth platforms. We have high-quality mental health professionals on our team, including Psychiatrists, Psychologists, Psychotherapists, Nurse Practitioners, and Physician Assistants, among others Our providers and medical team prioritize patient care and are well supported by warm and high-quality staff.

We have contracted a company based in Hyderabad, India, Harmony United Medsolutions, PVT. LTD. to provide assistance in the different aspects of operations of our company in the USA.

We welcome all the candidates to come and be part of this fast-growing organization and have a bright career and future. We are currently hiring who can join us immediately for our Hyderabad location.

Job Title: Sr. Customer Service Executive for Collections Department

Job Location: Tolichowki, Hyderabad

Job Type: Full time

Experience: Looking for 5 years to 8 years in International Calling Voice Process Experience only (Mandatory) with Collection experience.

Roles and Responsibilities:

A customer support teams underlying focus is on problem-solving in the short term.

Support roles fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.

Customer support is measured by factors like speed and quality of help received.

Manage communication with all customers to ensure payments, evaluate all expired accounts, and maintain accurate records for same.

Maintain relationships and contact all customers through telephone calls and if required with notices and provide all updates for customers and manage all portfolios for clients.

Coordinate with all team members to resolve all cash application issues and identify root causes for non-payment.

Manage all communication for all overdue accounts and investigate all customer complaints and resolve all issues.

Evaluate and resolve all credit hold issues and monitor all accounts for billing details.

Ensure compliance with all federal and local regulations for the collection process.

Desired Candidate Profile:

Should have excellent communication in English. (Both written and verbal)

Should be able to work night shifts.

Should have a Bachelor's or Master’s degree (Regular).

Education:

Should be a Graduate. (Bachelors in B.Tech with any Stream is preferable)

• Cab Drop Available.

• Fixed Night Shift 5:30 pm to 4:30 am

• Working Days: 4 days (Monday thru Thursday)

• Week Off: 3 days (Friday, Saturday, Sunday)

• Contact# 8447746146

Note: Available to take calls between 5:30 PM to 4:30 AM only from Monday to Thursday.