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Sr. Engineer / Engineer - Business IT Support

icon building Company : Panamax Infotech Limited
icon briefcase Job Type : Full Time
icon geo-alt Shela, India

Job Description - Sr. Engineer / Engineer - Business IT Support


PURPOSE OF THE JOB





To implement, monitor and maintain IT infrastructure /services which is deployed at various datacenters for providing applications services to internal and external client. Internal clients are Product R&D/Engineering, PMG, Delivery and Tech support teams. External clients are business clients whose services are either hosted from our datacenter or provided at onsite.





JOB RESPONSIBILITY




  • Lead resolution activities with customers, provide support in your area of expertise.



  • Deliver a range of technical support services to our internal and external customers.



  • Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met



  • Handle support issues promptly and appropriately, escalate issues according to established procedures



  • Implement , configure, and maintain VMware environment , Servers (Linux/Windows) on both VM & physical nodes,



  • Implement, configure, and maintain Network routers, routing policies, Network switches, Switching policies, firewalls & policies in heterogeneous complex environments.



  • SAN environment and service management


TECHNICAL/FUNCTIONAL SKILLS








  • Hands on experience in maintaining Virtualized and non – virtualized datacenter server environments



  • Hands on with Linux OS, Linux Clustering, HA environments installation , support, and administration.



  • Hands on with Windows Server OS, windows Clusters, HA environments installation, support, and administration.



  • Hands on experience in network technologies and maintaining Cisco / HP /Dell routing and switching platforms. Configuration of Cisco routers, Switches, Load Balancers, VOIP devices, Cisco Unified Communication Manager for VOIP Applications, Cisco PIX firewall series



  • Hands on experience is configuring and maintaining of TCP/IP Protocols like TCP/IP, RIP, IGRP, EIGRP, OSPF, BGP, TFTP, FTP, SMP, DNS, NTP, LDAP, HSRP, VRRP etc.



  • Hands on experience in Network security, VPN and related service using IPSEC, SSH, SSL AAA, TACACS+, and RADIUS, DES, 3DES, AES, MD5 etc.



Requirements




  • Good analytical skills and communication skills. Ability to identify the problems and find creative solution within in the timeline.



  • Effective hardware and software problem solving abilities



  • Display empathy and positive regard for others in written, verbal and non-verbal Communications.



  • Work effectively with colleagues by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.



  • Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.




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