Sr Engineer - Network

About the Role

We are seeking a hands-on Network Operations Engineer focused on day-to-day production support of our managed IPTV and data center network environments. This role is responsible for ensuring high availability, rapid incident response, and operational stability, working closely with senior engineers for escalation and continuous improvement. Unlike traditional engineering roles, this position is primarily operations-focused, with limited design responsibility and a strong emphasis on incident resolution, monitoring, and service reliability.

Key Responsibilities

Production Support & Incident Management (Primary Focus)

• Monitor network health, performance, and alerts across production environments
• Respond to and resolve L1/L2 network incidents, including circuit issues, routing problems, and operator connectivity
• Perform initial triage, troubleshooting, and escalation for complex issues
• Participate in 24x7 on-call rotation and support maintenance windows
• Coordinate with NOC, Service Engineering, and external operators during outages

Operational Execution

• Execute standard network changes (provisioning, ACLs, routing updates)
• Support circuit turn-ups, VPN provisioning, and operator onboarding
• Validate network changes and ensure proper post-change verification
• Follow and improve runbooks and operational procedures

Monitoring & Reliability

• Work with tools such as SolarWinds, Zabbix, or similar monitoring platforms
• Identify recurring issues and escalate trends for deeper analysis
• Assist in improving alert quality, dashboards, and visibility

Collaboration & Escalation

• Act as L2 escalation point for NOC or L1 support teams
• Partner with Senior Network Engineers on:
• Complex troubleshooting
• Root cause analysis
• Major incidents
• Provide operational input to engineering and project teams

Documentation & Process

• Maintain and improve:
• Network documentation
• Operational procedures
• Incident runbooks
• Contribute to post-incident reviews and process improvements

Required Skills & Experience

Core Skills (Operational Focus)

• Strong understanding of:
• TCP/IP networking fundamentals
• BGP and Multicast routing, and switching (L2/L3)
• Experience troubleshooting:
• Connectivity issues
• Routing problems (BGP/OSPF familiarity preferred)
• Multicast basics
• Familiarity with:
• VPNs, NAT, ACLs
• Circuit provisioning and ISP coordination

Tools & Environment

• Experience with:
• Network monitoring tools (SolarWinds, Zabbix, etc.)
• Ticketing systems (Jira or similar)
• Ability to use:
• Packet capture tools (tcpdump/Wireshark)
• Basic Linux networking commands

Work Style

• Strong troubleshooting and analytical skills
• Ability to prioritize and handle multiple concurrent incidents
• Comfortable working in a 24x7 operations environment

• Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
• A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.