Sr. Manager, IT Support

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Role : IT Manager

VXI Global Solutions

Job Summary:

We are seeking a highly skilled and experienced IT Manager to lead our information technology team. The ideal candidate will be responsible for overseeing the company’s technology infrastructure, ensuring optimal performance, security, and scalability to support business operations.

Key Responsibilities:

• Manage and supervise the IT department and staff.
• Manage IT support teams to provide seamless desktop, network, and application support for floor operations.
• Oversee the installation, maintenance, and upgrade of hardware and software.
• Ensure network security and data protection policies are adhered to.
• Troubleshoot and resolve system and network issues.
• Manage IT budgets, vendor relationships, and procurement processes.
• Lead IT projects including infrastructure upgrades, migrations, and digital transformation.
• Develop and implement IT policies and procedures.
• Provide end-user support and training where needed.
• Monitor and evaluate technology trends and innovations.
• Coordinate with telecom vendors, internet service providers, and cloud service providers to ensure reliable connectivity and scalability.
• Maintain data privacy and security in accordance with client-specific requirements
• Ensure compliance with industry standards and regulations (e.g., GDPR, ISO, etc.).

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years of experience in IT operations, including 3+ years in a leadership or managerial role.
• Strong knowledge of IT systems, networking, cybersecurity, and cloud technologies.
• Experience with [list tools/systems relevant to your company, e.g., Microsoft 365, AWS, Cisco, ERP systems].
• Excellent problem-solving and communication skills.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!