Sr. Mgr, GIS

## The group you\u2019ll be a part of\n\nThe Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. \n\n## The impact you\u2019ll make\n\nAs the India Site Lead \u2013 Client Services, you will:\n\n * Be the primary face of IT for our India sites, ensuring every employee has a reliable, frictionless technology experience every day.\n * Enable productivity and growth at the India sites by keeping end-user services stable, responsive, and aligned to business priorities.\n * Drive a step-change in service quality, improving CSAT/DEX, first-contact resolution, and reducing repeat issues through data\u2011driven actions.\n * Help transition our environment from manual, person-dependent support to one that leverages automation, standardization, and digital experience insights.\n * Represent India user needs into global EUC / Client Services roadmaps, influencing how global platforms and standards land on the ground.\n\n\n\n## What you\u2019ll do\n\nLead Site IT \u0026 Client Services Operations\n\n * Own day\u2011to\u2011day end\u2011user support for India sites, including deskside/field support, conference room technology, onboarding/offboarding, and executive support.\n * Serve as the single point of accountability for Client Services, partnering closely with business, HR, Facilities, and Security.\n\n\n\nDeliver Operational Excellence\n\n * Ensure services consistently meet SLAs and quality targets using ITSM/DEX insights to track health, volumes, and trends.\n * Reduce tickets by addressing root causes, improving knowledge articles, and expanding self\u2011service.\n * Coordinate with global EUC and platform teams on releases, pilots, OS upgrades, hardware refreshes, and collaboration\u2011tool changes.\n\n\n\nLead and Develop the Team\n\n * Manage and grow the India Client Services team (employees and/or vendors), including staffing, coaching, performance, and skills development.\n * Foster a customer\u2011focused, accountable culture with clear expectations and reliable follow\u2011through.\n * Promote cross\u2011training and collaboration with regional/global teams to improve resilience and reduce key\u2011person risk.\n\n\n\nDrive Continuous Improvement \u0026 Automation\n\n * Use ITSM data, monitoring, and user feedback to identify high\u2011friction areas and lead targeted improvements.\n * Partner with engineering and platform teams to shift from manual fixes to automation, policy\u2011based remediation, and self\u2011service.\n * Champion standardized device builds and processes while accommodating regulatory or operational requirements.\n\n\n\nEnsure Governance, Compliance \u0026 Risk Management\n\n * Maintain compliance with security policies, local regulations, and audit/SOX requirements.\n * Oversee asset management and access controls for joiners, movers, and leavers.\n * Participate in or lead major incident response for India sites, including communication and post\u2011incident reviews.\n\n\n\nVendor \u0026 Financial Management\n\n * Manage local IT vendors, ensuring SLA performance and alignment with security/operational standards.\n * Contribute to or manage site\u2011level Client Services budgets, balancing cost, risk, and user experience.\n\n\n\n## Who we\u2019re looking for\n\nWe are looking for a hands\u2011on leader who:\n\n * Is customer\u2011obsessed, with strong empathy for end users and a passion for reducing friction in their workday.\n * Has a practical, roll\u2011up\u2011your\u2011sleeves approach\u2014comfortable diving into operational details while still thinking strategically.\n * Communicates clearly with both technical teams and senior business stakeholders, including executives and VIPs.\n * Is data\u2011driven, using metrics and trends to prioritize work and make decisions, not just intuition.\n * Navigates a matrixed, global organization effectively, influencing across functions and time zones without formal authority.\n * Balances global standards with local realities, knowing when to escalate for exceptions and when to push for alignment.\n * Brings strong people leadership skills\u2014coaching, feedback, and talent development are part of how they operate, not an afterthought.\n * Is comfortable in change and transformation, helping teams move from legacy ways of working to more automated, standardized models.\n\n\n\n## Preferred qualifications\n\n * Bachelor degree or equivalent is required with 6-8 years of management experience. An advanced degree preferred.\n * ITIL Foundation (or higher) is preferred.\n * Relevant certifications in Microsoft 365, Intune, or endpoint administration are a plus.\n\n\n\n## Our commitment\n\n \n\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\n\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\u0027s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\n\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories \u2013 On-site Flex and Virtual Flex. \u2018On-site Flex\u2019 you\u2019ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. \u2018Virtual Flex\u2019 you\u2019ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n