Sr Mgr-Digitization

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Digital Transformation – Responsibilities:  

§  Software Development: Collaborates with Business users to implement cutting-edge technology solutions. 

§  Problem Solver: Implements effective solutions for business needs. 

Requirements: 

·        A bachelor's degree in computer science, or a related field. 

·        A minimum of 2 years of experience in developing 

o   Conversational AI IVR and chatbot using one or more of Amazon Connect, NICE, or Genesys 

o   RESTful APIs integration 

·        Automate IVR and Chatbot to capture caller info and show it on agent desktops. 

·        Integrate IVR and Chatbot with financial systems using APIs to enable caller self-service. 

·        The candidate must be capable of independently handling technical and programming tasks 

·        Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams. 

Graduation

All your information will be kept confidential according to EEO guidelines.