Sr Operational Ex Specialist

Role Summary 

The CI Specialist supports execution of improvement programs within GBS Finance by applying structured problem-solving and Lean/Six Sigma tools. The role focuses on delivering measurable improvements at process level and supporting transformation initiatives along with CI Lead. 

 

Role-Level Expectations 

• Deliver assigned improvement initiatives within defined scope and timelines 


• Apply standard CI tools and methodologies effectively in project execution 


• Analyze data and generate insights to support decision-making 


• Collaborate with finance operations teams to implement improvements 


• Continuously build functional and CI capability 

Key Responsibilities 

• Perform detailed process mapping and data analysis to understand current-state performance 
• Support identify root causes of inefficiencies using structured problem-solving tools such as 5 Whys and Fishbone analysis 
• Support execution of Lean/Six Sigma projects, including DMAIC phases under supervision 
• Identify and quantify improvement opportunities related to productivity, quality, and cycle time 
• Support implementation of standardized processes and documentation of best practices 
• Track and report project performance metrics and benefits realization 
• Collaborate with GBS finance teams to drive adoption of process changes 
• Prepare analysis and presentations for project reviews and stakeholder updates 
• Support CI training sessions and capability-building initiatives 
• Ensure adherence to governance and project management standards 

Qualifications

• 8-10 years of experience in process improvement, operations, or transformation roles
• Six Sigma Black Belt (preferred) with practical experience 
• Exposure to finance processes (P2P, FPA, R2R) is preferred
• Strong analytical and problem-solving skills