Sr. Operations Manager - Travel (OTA)

About the Opportunity
A fast-scaling leader in the Online Travel Agency (OTA) sector, we power seamless global travel experiences through intelligent operations, real-time inventory management, and customer-centric process orchestration. Our teams drive efficiency across airline, hotel, and excursion bookings — leveraging tech-enabled workflows and data-driven decisions to scale across markets while maintaining premium service standards.

Role & Responsibilities

• Lead end-to-end operational workflows for travel inventory, pricing, and customer fulfillment — ensuring SLA compliance and zero downtime during high-volume periods.


• Optimize vendor partnerships and supplier onboarding processes across airlines, hotels, and ground operators to improve margin and reduce friction.


• Build and manage cross-functional teams handling booking support, cancellations, refunds, and escalations — enforcing compliance with global travel regulations.


• Implement automation tools and dashboarding for real-time tracking of KPIs like OTIF, cancellation rates, and refund cycle times.


• Collaborate with Product and Tech to define operational requirements for new feature launches — bridging customer pain points with scalable solutions.


• Champion operational excellence through SOP development, root-cause analysis, and training programs that uplift team performance.

Skills & Qualifications

• Must-Have


• Travelport


• Amadeus


• Sabre


• OTA operations


• Inventory management


• Refund & cancellation workflows


• KPI dashboarding


• Team leadership


• Preferred


• Agile project management


• SQL for operational reporting


• API-based integration experience

Benefits & Culture Highlights

• Fast-paced, metrics-driven environment where impact is measured daily.


• Opportunity to shape scalable ops models for a global travel platform.


• Strong career progression path with exposure to product, tech, and international markets.