Sr OTC Consultant

Job Title: SAP OTC Solution architect

Experience Required: 5+ Years

Job Summary:

We are seeking a seasoned SAP SD Support Consultant with over 8 years of hands-on experience in SAP Sales and Distribution module. The ideal candidate will be responsible for providing L2/L3 support, resolving incidents, managing service requests, and ensuring smooth business operations in the SAP SD landscape. Experience in integration with MM, FI, and logistics modules is essential.

Key Responsibilities:

• Provide day-to-day support for SAP SD module including order management, pricing, billing, shipping, and credit management.

• Support active projects including Hypercare.

• Analyze and resolve incidents, service requests, and change requests within defined SLAs.

• Collaborate with business users to understand issues and provide functional solutions.

• Perform root cause analysis and implement permanent fixes for recurring issues.

• Coordinate with ABAP developers for custom enhancements and debugging.

• Support month-end and year-end closing activities.

• Document functional specifications, test cases, and user manuals.

• Participation in system upgrades, patching, and regression testing.

• Ensure compliance with internal controls and audit requirements.

Required Skills & Qualifications:

• Minimum 5 years of experience in SAP SD module with strong support background.

• In-depth knowledge of SD processes: order-to-cash, pricing, billing, shipping, and returns.

• Experience with IDocs, EDI, and third-party integrations.

• Good understanding of cross-module integration (MM, FI, WM).

• Knowledge of SAP Fiori apps related to SD.

• SAP certification in SD is a plus.

• Understanding of SD account assignment and revenue recognition process.

• Experience with SAP SD user exists.

• S4 HANA experience mandatory. Knowledge of latest Sales Simplification is desirable

• Conduct unit testing and support UAT.

• Assist in end user training and documentation.

• Handson Experience with Pricing, Basis SD configurations, Delivery and Billing areas.

• Ability to handle multiple Change requests and enhancements.

• Effective communication skills to collaborate with team members and stake holders based out of different geography.

• Experience with like ServiceNow ticketing tools and JIRA (project coordination).

• Exposure to Agile methodologies and DevOps tools

• Strong analytical and problem-solving skills.