Sr Product Support Specialist, Digital

Hiring Manager: Enrique Fernandez-Marcote
 
Recruiter: Sowjanya Botla

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO is looking to hire candidates for the position of Sr. Product Support Specialist, Digital.

The Sr. Product Support Specialist, Digital is responsible for delivering best-in-class support for AGCO Digital Products to customers and dealers worldwide. This role serves as a subject matter expert, providing technical and operational support, resolving complex product issues, and driving successful product adoption. The position works closely with cross-functional teams, including Technical Help Desk, Training, Customer Support, and Digital Adoption teams, to ensure superior customer experience and support operational excellence across AGCO's digital product portfolio.

Your Impact:

Act as the Subject Matter Expert (SME) for assigned AGCO Digital Products and provide advanced product expertise.
Support AGCO's Technical Help Desk (Global Center of Excellence) by troubleshooting and resolving complex technical and operational issues.
Maintain Service Level Agreements (SLAs) related to case escalation and resolution while ensuring high-quality customer support.
Develop and maintain knowledge management resources, training materials, tutorials, videos, and technical documentation.
Participate in product rollouts, User Acceptance Testing (UAT), dealer training, and global adoption initiatives to ensure successful product launches and customer satisfaction.

Your Experience & Qualifications:

Bachelor's degree in Engineering, Management, or a related field.
1. 4-6 years of experience supporting customers in a B2B2C environment.
2. Experience supporting IT Business Solutions and Operations.
3. Strong working knowledge of Salesforce and/or Azure DevOps.
4. Excellent communication skills in English, both written and verbal.
5. Basic Agile Certification from a recognized certification body.
6. Ability to collaborate with diverse cross-functional teams and drive business deliverables.
7. Experience working with offshore customers is preferred.
8. Experience in heavy machinery industries such as Automotive, On-Highway, or Off-Highway Equipment is an advantage.

Product Owner Certification from an Agile-certified body is preferred ( Add on advantage).

Your Benefits

GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations, and experiences. You make us unique!

ENTERPRISING SPIRIT – Every role adds value. We are committed to helping you develop and grow to realize your full potential.

POSITIVE IMPACT – Make it personal and help us feed the world through digital innovation and customer success.

INNOVATIVE TECHNOLOGIES – Work with cutting-edge digital products and support solutions that are shaping the future of agriculture.

MAKE THE MOST OF YOU – Benefits include health care and wellness plans, flexible work options, learning opportunities, and global career development programs.

Your Workplace

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!