Sr. Service Engineer - Gandhidham

Job Title: Sr. Service Engineer

Job Location: Gandhidham/Kutch

Job Summary

This will be an individual role of On field service operations. Applying candidate will be responsible for providing onsite technical service support to customers, including installation, preventive maintenance, breakdown resolution, and customer training. The role also supports service revenue growth through promotion of service contracts, consumables, and identification of upgrade or replacement opportunities.

Key Responsibilities

• Attend and resolve customer equipment breakdowns within the assigned region

• Install, commission, and maintain Videojet equipment at customer sites

• Perform preventive maintenance as per defined schedules

• Diagnose technical issues and provide effective corrective actions

• Raise spare part requests and close service transactions under warranty, CAMP, or chargeable services

• Promote service contracts and consumables to customers

• Conduct product demonstrations and provide operator-level customer training

• Prepare and update service reports in Oracle

• Identify potential spare parts and equipment requirements, submit quotations, and collect purchase orders

• Generate service leads for the sales team related to equipment upgrades or replacements

Required Qualifications

• Diploma or Engineering degree

• Minimum 4 years of experience in field service or technical service roles

• Strong troubleshooting and analytical skills

• Ability to work independently with minimal supervision

• Effective communication and customer-handling skills

• Familiarity with the local language

• Willingness to travel extensively within the assigned region

Key Competencies

• Problem-solving and critical thinking

• Time management and task prioritization

• Cross-functional coordination

• Customer-focused approach

• Adaptability and learning agility

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

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