Sr Service Support Coordinator

• Monitor service orders from initiation through completion, proactively identifying and resolving scheduling, logistics, or operational issues to minimize delays and improve service performance.
• Collaborate with field engineers, service managers, and cross-functional teams to ensure efficient execution of service commitments and adherence to operational processes.
• Maintain accurate service records, documentation, and system updates, ensuring data integrity and providing visibility into service performance. 
• Track key service metrics and generate reports to support operational reviews, identify improvement opportunities, and drive continuous process optimization.
• Support business objectives by ensuring compliance with company policies, safety standards, and quality requirements while contributing to a culture of operational excellence and teamwork.

Bachelor’s degree with 3-5+ years of experience in service coordination, field service operations, customer support, scheduling or a related operational role within a service-driven organization.
Strong organizational and planning skills, with the ability to manage multiple service requests, priorities, and deadlines in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to effectively interact with customers, field service engineers, and cross-functional stakeholders.
Proficiency in ERP, CRM, and service management systems (e.g., SAP, Salesforce, ServiceMax, or similar tools), along with strong Microsoft Office skills.
Demonstrated problem-solving and decision-making abilities, with a proactive approach to resolving scheduling, logistics, and customer service challenges.
Customer-focused mindset with strong attention to detail, data accuracy, teamwork, and a commitment to delivering high-quality service and operational excellence.