Sr ServiceNow Analyst Functional HRSD

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.



As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.



Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.



Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.



Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of the Position

Provide HRIS functional subject matter expertise to assist in supporting Intuitive Surgical’s HR HelpNow (ServiceNow) platform and other related tool or systems as needed. Possess the functional, technical, and analytical abilities sufficient for the support and configuration knowledge of HRIS applications.

Essential Job Duties

• ServiceNow experience – must be advanced level and have expertise in HRSD, ER, Employee Center Pro, AI, and on current release
• Develop and analyze reports and dashboard
• Configuration in lower environment – POC and enhancements
• Resolve high level, very complex, or previously unknown issues requiring knowledge of ServiceNow Infrastructure
• Testing including quality assurance and strategies - Develop testing plans based on user stories/requirements including test cases/scenarios and related testing tools to support testing of solution ownership to ensure meets business requirements
• Improve systems performance by investigating problems and recommending solutions
• Provide system-related/technical guidance and training when applicable
• Creates optimization, automation, efficiencies in partnership with other teams (e.g. IT) when required
• Collaborate with business stakeholders, IT and the greater HRIS team to ensure enhancements are optimally designed, configured, and work well within Intuitive’s systems infrastructure and are scalable
• Represent the department/function and act as lead on projects or workstreams
• May lead release cycles and oversee implementation and adoption of the releases working with IT and other key stakeholders
• Support the implementation or optimization of other modules based on roadmap
• Maintain awareness and advising on best practices and trends, focus on product and service development, user experience, delivery and support, and applying key technologies
• May cross-train or guide other as necessary
• Communicate clearly and effectively across all levels of the organization and to senior leadership

Required Skills and Experience

• Understanding of business process management, project management, product development, user experience/voice of customer, and technical change management
• Knowledge of table structure and understanding of security and roles
• Business acumen, including critical thinking, problem solving, and collaboration skills
• Good verbal and written communication skills; ability to distill complex concepts and tailor communications to cross-functional audiences.
• Proven ability to partner and translate business requirements into system solutions that are scalable
• Proficient in Microsoft Office, process mapping applications, case management, and tools used for projects (e.g. Smartsheet, ServiceNow, etc.)
• Excellent time management and follow through, consistent delivery of results on time and/or as committed or expected by customers
• Minimum 8+ Years Related Experience
• Minimum College Degree or equivalent
• HRSD or related certification is a plus.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.