Sr. SME- Client Servicing

Job Summary:

The FIX Operations position is responsible for setting up, maintaining, and supporting electronic trading connections for clients using the Financial Information Exchange (FIX) protocol. Responsibilities include configuring new/existing connections and troubleshooting issues with clients and brokers on connectivity. This role requires knowledge of financial products, strong technical knowledge of the FIX Protocol, and client-facing skills to ensure smooth and efficient trading operations.

Responsibilities:

• Discuss with clients and brokers to set up new FIX connections.
• Communicate with client counterparties and serve as an escalation point as needed.
• Work on products and algo certification projects related to FIX setups.
• Certify new brokers to ensure they meet performance and technical standards.
• Manage the migration of existing connections from older systems to newer ones.
• Accurate and timely reporting of project status on JIRA.
• Provide day-to-day support on broker connections and second-line support on FIX connectivity.

Required Skills:

• Bachelor’s degree in finance, accounting, economics, financial math or related field.
• Must have worked in financial services and investment technology: buy-side (OMS, EMS, IMS) or sell-side.
• 7+ years of experience with the FIX Protocol is a MUST, liaising with global business and technology teams.
• In-depth knowledge of the FIX Protocol and experience with client-facing and production support activities.
• Experience with Algo ATDL XML files and certifications.
• Knowledge of asset classes such as equities, listed derivatives, and OTC products.
• Strong knowledge of the order life cycle of various instruments and products.
• Strong client services skills demonstrated by excellent verbal and written communication skills.
• Organized, detail-oriented, analytical, and problem-solving skills.
• Ability to handle and prioritize multiple tasks, prioritize urgent matters, and work independently.