Sr. Software Engineer - Java - Pune

Responsibilities 


 

• Monitor, investigate, and resolve production issues to ensure optimal availability and performance of eCommerce platforms.


• Perform deep troubleshooting using log analysis, APM tools, RUM, browser developer tools, and local testing.


• Author and maintain monitoring, alerting, and observability solutions across multiple toolsets.


• Lead incident response efforts and drive issues to resolution with a focus on root cause analysis.


• Collaborate closely with engineering, support, and third-party vendor teams on issue resolution and improvements.


• Enhance and correct existing production code while delivering new features and operational improvements.


• Create and maintain clear technical documentation, incident reports, and supporting evidence.


• Develop and adhere to standard operating procedures for production support and incident management.


• Mentor peers and stakeholders across multiple subject matter areas.

Qualifications 


 

• Strong full-stack development skills using Java and/or JavaScript.


• Hands-on experience with production monitoring, alerting, and incident management.


• Proven experience supporting production services in high-availability environments.


• Strong written and verbal communication skills for business and technical audiences.


• Ability to lead cross-functional technical teams during incident resolution.


• Strong organizational skills with the ability to manage multiple issues concurrently.


• Experience documenting findings, procedures, and operational playbooks.


• Familiarity with issue and workflow ticketing systems.


• Bachelor’s degree in Computer Science or equivalent professional experience.


• 6+ years of experience supporting production systems.


• E-commerce domain experience is a plus.