Sr. Spclst , Business Agility

Job Description

Role Summary

As a Senior Agile Coach in the E2E Capability Enablement team, you will accelerate and sustain product adoption, value realization, and high‑performing ways of working across multiple B2B IT products. You will serve as both an Agile and product enablement expert, coaching teams and leaders on Agile principles and practices while acting as an end‑to‑end product SME.

You will be part of a rotating pool, embedded into priority initiatives in partnership with Delivery, Activation, UX, Engineering, Solution Architecture, Data Governance, and other CD&AO teams. Your mission: build durable Agile capabilities, champion user‑centric adoption, and drive continuous improvement from intake through delivery and ongoing usage.

Key Responsibilities

Agile Coaching & Ways of Working

• Coach cross‑functional product, delivery, and activation teams on Agile principles, frameworks, and practices (Scrum, Kanban, Lean, flow‑based delivery).
• Assess current ways of working; design and implement team‑level and portfolio‑level improvements to planning, execution, and feedback loops.
• Facilitate Agile ceremonies and events (e.g., inception workshops, backlog refinement, sprint reviews, retrospectives, PI / quarterly planning) and mentor teams to own them over time.
• Coach Product Owners, Scrum Masters, and Delivery Leads on backlog management, prioritization, value slicing, and outcome‑based planning.
• Promote metrics‑driven delivery (e.g., cycle time, throughput, WIP, predictability, adoption metrics) and help teams use data for continuous improvement.

Product Adoption, Enablement & Change Management

• Act as an E2E product SME for assigned capabilities, deeply understanding workflows, personas, value streams, and adoption challenges.
• Develop and execute product evangelism and adoption strategies in partnership with Delivery & Activation teams.
• Design and deliver enablement programs (training, office hours, playbooks, FAQ, job aids) tailored to different user groups and maturity levels.
• Lead “train‑the‑trainer” programs, building a network of divisional champions and super‑admins to drive local adoption and change management.
• Work with UX and product teams to capture user feedback, identify friction points, and prioritize improvements that drive usage and satisfaction.

Leadership Coaching & Culture

• Coach leaders and managers on Agile leadership behaviors, such as servant leadership, empowerment, and outcome‑driven decision‑making.
• Facilitate leadership workshops on value streams, portfolio prioritization, and operating‑model changes needed to support product‑centric, Agile ways of working.
• Advocate for a culture of experimentation, learning, psychological safety, and continuous improvement across teams and divisions.

Stakeholder Engagement & Communication

• Build strong relationships with stakeholders across business units, Delivery & Activation, Engineering, UX, Data Governance, and Support.
• Provide executive‑friendly status updates and insights, highlighting progress, risks, and recommended actions.
• Host regular office hours and open forums for product teams, champions, admins, and support teams to raise questions and share feedback.
• Curate and maintain a shared repository of Agile and product enablement assets (playbooks, templates, training materials, communication packs).

Continuous Improvement & Community of Practice

• Contribute to and help lead the Agile / Adoption Community of Practice; share success stories, experiments, metrics, and best practices.
• Standardize reusable patterns for onboarding, training, champion programs, and product rollout.
• Partner with Solution Architects and Business Analysts on edge cases, error handling, monitoring, and metrics needed for stable, scalable adoption.

Qualifications

Required

• Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or related field (or equivalent experience).
• 7+ years of experience in Agile roles (Scrum Master, Product Owner, Agile Coach, Delivery Lead) within complex, multi‑team environments.
• Proven track record coaching multiple teams and stakeholders (including senior leaders) on Agile principles, frameworks, and tools.
• Experience driving product adoption and change management in digital / IT products or platforms.
• Strong facilitation skills: able to design and run workshops, training sessions, and retrospectives that lead to concrete outcomes.
• Excellent communication and storytelling skills; able to translate technical and process topics into business‑friendly language.
• Demonstrated ability to influence without authority, build trust, and navigate across organizational silos.

Preferred

• Experience in the pharmaceutical industry and IT.
• Hands‑on experience with scaled Agile environments (e.g., SAFe, LeSS, Nexus, custom scaling approaches).
• Familiarity with modern product management and design practices (OKRs, discovery, journey mapping, design thinking).
• Proficiency with Agile and collaboration tools (Jira / Azure DevOps, Confluence, Miro/Mural, etc.).
• Relevant certifications (e.g., ICP‑ACC, ICP‑ATF, CSP‑SM, CSP‑PO, SAFe SPC, Certified Agile Coach, or equivalent).
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