Sr Specialist App/Prod Support

About the Company:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team:

The mission of our Digital Operations team is to operate a fault resilient, customer-centered, proactive DevOps team. The team is responsible for supporting systems that deliver AT&T’s customer experience, across multiple internet-facing eCommerce applications, databases, platforms, and technology stacks. Our customer-journey centric Ops team is made up of Ops Engineers as well as Site Reliability Engineers (SREs) who are all focused on ensuring a highly available, resilient, performant and secure customer experience.

Job Summary:

We’re looking for an energetic self-starter and quick learner Tier1 Monitoring, Dashboarding and Alerting Specialist with attention to detail and constant focus to meet our application availability and mean time to restore goals. This specialist will work on mission critical, highly available sales applications. Our goal is to expand on the functions of our Production support Operation team with resources with familiarity with application, does quick troubleshooting using log analysis, dashboards and monitoring tools and communicates effectively about issues and outages to get the right attention to meet the application mean time to restore goals.  

Roles and Responsibilities:

• 24 x 7 Production support and first level trouble shooting of incidents
• 24 x 7 first level outage response
• 24 x 7 Application performance monitoring, dashboarding, troubleshooting and corrective actions 
• Support incident management and problem management.

Shift timing (if any):

• Required to work in rotational shifts across 24*7.

Location: Hyderabad/Chennai

Primary / Mandatory skills:

• Overall experience: 8-15 years’ experience performing Production Support for Mission Critical, high-performance applications (Telecom and eCommerce experience preferred)
• Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must)
• Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf.
• Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must)
• Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must)
• Debugging java log, debugging microservices log.
• Excellent written and verbal English communication skills to work in a Global team.
• Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must)

Secondary / Desired skills:

• Production support troubleshooting experience.
• Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL.
• Experience leading the team and mentoring & training others
• Experience with Site Reliability Engineering preferred.

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc.

Education Qualification: Bachelor’s/ Master’s degree in computer science or related field

Certifications (if any specific):  Any Certification related to Primary / Mandatory Skills

• Kubernetes Certified Engineer or equivalent certification
• Azure / AWS certification

Experience:

• 8+ years experience in Production Support / Operations environment
• 5+ years of strong Unix, Networking and troubleshooting knowledge
• 5+ years of experience in Customer Experience Analytics tool like Quantum Metric or TeaLeaf
• Solid understand and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
• Experience providing data/information to business leaders.
• Experience working in a large scale technically diverse organization.

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow.  Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.