Sr. Specialist, Client Delivery - Create

Duties/Responsibilities 

• Responsible for coordination and execution of day-to-day deliverables – template management, assets and platform changes on assigned accounts accurately and on-time (within SLA) 

• Complete print and fulfillment tasks, including order processing and inventory updates, following defined procedures and approval workflows. 

• Support technical and creative project tasks, including coordination, execution, and quality checks, with regular direction and oversight from manager 

• Maintains professional client relationships and communication for assigned accounts with day-to-day stakeholders.  

• Coordinates cross-functional work to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams with manager guidance  

• Proactively Identify issues and escalate immediately, supporting troubleshooting and resolution as directed. 

• Active participation in internal and external calls to capture action items and support follow‑through, confirming next steps.  

• Create and maintain accurate client documentation, including timelines, status reports, meeting agendas, and meeting minutes. 

• Maintain client training and knowledge materials (e.g., job aids, FAQs, process maps) to support clients and end users. 

• Build and maintain a deep understanding of Ansira products, including key features, and use cases, to effectively execute assigned tasks and support end-to-end delivery for assigned clients.  and start to make recommendations based on assigned client goals with manager direction 

• Track and record work time against projects to support accurate forecasting and billing 

Required Skills/Abilities 

• Excellent project coordination skills; ability to manage multiple tasks and deadlines in a fast-paced environment. 

• Excellent verbal and written communication; capable of summarizing complex details clearly for stakeholders.  

• Strong interpersonal skills; capable of building effective relationships with cross-functional teams and clients.  

• High attention to detail with solid analytical and problem-solving abilities.  

• Exceptional organizational and time-management skills; proven ability to meet deadlines and adapt to changing priorities.  

• Quick learner with strong computer proficiency and ability to adapt to new tools and platforms.  

• Ability to work accurately under high volume and pressure while maintaining professionalism.  

• Self-motivated, collaborative team player with a strong work ethic. 

• Willingness to work U.S. business hours (India night shifts).  

Education and Experience 

• Bachelor’s degree or equivalent experience in marketing, advertising, communications, business, or a related field.  

• 3-5 years of work experience in advertising, client management, account management, or project management; experience in a SaaS or marketing services environment preferred.  

• Previous experience with print production and/or print fulfillment preferred.  

• Experience supporting US-based clients or global teams is a plus.  

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.