Sr Support Engineer 1 - Control-M Admin, Shell/Powershell, Control-M EM/Server

Scope:

• We are seeking a skilled Control-M Engineer to design, implement, and maintain enterprise batch scheduling and workload automation solutions. The role involves managing end-to-end batch processing, troubleshooting job failures, optimizing schedules, and ensuring business-critical processes run efficiently and reliably. You will work closely with application, infrastructure, and support teams to deliver highly available, secure, and scalable workload automation services.

What you’ll do:

• Install, configure, upgrade, and patch Control-M (Server, Agent, and EM components).

• Manage Control-M environments across development, testing, and production.

• Design, develop, and maintain batch schedules and job flows.

• Onboard new applications and workloads into Control-M.

• Ensure schedules meet SLAs and optimize execution time.

• Proactively monitor batch job performance and address failures.

• Troubleshoot job and environment issues, performing root cause analysis.

• Provide timely incident response and resolution to minimize downtime.

• Implement API-based integrations with third-party tools and cloud environments (AWS, Azure, GCP).

• Leverage Control-M Automation API and job templates for consistent deployment.

• Maintain operational documentation, runbooks, and procedures.

• Ensure adherence to change management, security, and compliance standards.

• Partner with application owners, DBAs, and platform teams for seamless batch execution.

• Support disaster recovery and business continuity planning for Control-M infrastructure.

What we are looking for:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).

• 5 to 8 years of hands-on experience administering BMC Control-M in large enterprise environments.

• Strong knowledge of Control-M architecture (EM, Server, Agent, Plugins).

• Job scheduling, calendars, and dependencies .

• Control-M Workload Automation and Automation API .

• Proficiency in shell scripting, Python, or PowerShell for automation.

• Familiarity with Windows, Linux/Unix operating systems.

• Understanding of ITIL processes (Incident, Problem, Change Management).

• Strong troubleshooting, analytical, and communication skills.