Sr. Support Engineer HCL Commerce

• Provide L2/L3 support for HCL Commerce applications, ensuring high availability and performance.
  
  
• Troubleshoot and debug complex issues across application, integration, and infrastructure layers.
  
  
• Perform performance tuning and optimization of HCL Commerce applications.
  
  
• Collaborate with cross-functional teams to deliver effective technical solutions.
  
  
• Manage and support deployment environments on AWS/Azure cloud platforms.
  
  
• Document issues, root cause analysis, and resolutions to maintain a robust knowledge base.
  
  
• Ensure effective client communication and deliver timely updates on issue resolution.
  
  
• Follow ITIL best practices in incident, problem, and change management processes.
  
  

Required Skills & Experience

• 8–10 years of experience in HCL Commerce (formerly IBM WebSphere Commerce) support/implementation.
  
  
• Strong proficiency in Java, JSP, and REST APIs.
  
  
• Expertise in HCL Commerce architecture and subsystems.
  
  
• Hands-on experience in troubleshooting, debugging, and log analysis.
  
  
• Knowledge of performance optimization techniques for large-scale e-commerce platforms.
  
  
• Exposure to AWS or Azure cloud platforms.
  
  
• Excellent problem-solving, analytical, and communication skills.
  
  
• Ability to work in client-facing roles with strong documentation skills.
  
  

Good to Have

• Familiarity with DevOps tools (Jenkins, Git, CI/CD pipelines).
  
  
• Experience with microservices and containerization (Docker/Kubernetes).
  
  
• Knowledge of database optimization (DB2, Oracle, or similar).