Sr Support Engineer II (L2 Production support)

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

As a Technical Lead specializing in job scheduling and automation, you bring extensive expertise in managing software support operations and ensuring seamless cycle management. You are adept at leveraging tools like Broadcom Automic to streamline workflows and optimize processes. With a strong background in Python, API integration, and database management, you excel in resolving complex technical challenges and driving efficiency enhancements. Your commitment to providing round-the-clock support underscores your dedication to customer satisfaction and operational excellence.

WHAT YOU’LL DO:

• Lead a team of software support engineers in providing technical assistance for job scheduling tools and cycle management.


• Spearhead troubleshooting efforts to swiftly resolve software issues reported by customers, ensuring minimal disruption to operations.


• Collaborate closely with the development team to address intricate technical problems and implement robust solutions.


• Drive the configuration and optimization of job scheduling workflows, utilizing your expertise in Broadcom Automic scripting and automation.


• Champion the integration of job scheduling tools with external systems and APIs, enhancing interoperability and functionality.


• Conduct comprehensive system performance analyses and devise strategies for continual improvement.


• Document and disseminate solutions to technical and non-technical stakeholders, fostering transparency and knowledge sharing within the organization.

WHAT YOU’LL NEED:

• Experience with Broadcom Automic scripting and other automation and scheduling tools.


• Experience with ETL/ELT processes.


• Knowledge of Informatica or SSIS for data integration and transformation.


• Familiarity with data warehousing concepts and practices.


• Understanding of data quality and data governance principles.


• Experience in cloud-based environments and technologies.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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