Sr Tech Support Engineer (Video API, L3)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal, and true advocates of our company!

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

• Investigate, troubleshoot, diagnose, and resolve technical issues related to customer API and SDK implementations


• Communicate effectively (both verbal and written) with our customers and internal stakeholders


• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly


• Contribute to internal and external knowledge bases


• Collaborate with your team to identify bugs and escalate to next-level support


• Communicate well with different audiences (developers, technical and non-technical users)
  
  

What you must have

• Bachelor’s Degree in Computer Science or equivalent


• At least 5+ years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors


• Experience supporting or implementing APIs or SDKs


• Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets, Video API.


• Capable of troubleshooting client and server-side code

Any of the following is a plus

• Experience with other programming languages: PHP, Python, Ruby, Node


• JavaScript, iOS or Android development experience


• Experience building applications using iOS, Android or Javascript


• Conceptual understanding of the principles of good software design

How you’ll benefit:

• Attractive Discretionary Time Off


• Private Medical Insurance with optional dependent coverage


• Educational Assistance Reimbursement Program


• Opportunities for reimbursement for conferences, trainings, and other personal development events


• Maternity and Paternity Leave


• Ask recruiter for country specific information

#LI-RECRUITER’S TAG

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.