Sr. XM Consultant

• Quickly become an expert on the Qualtrics
  Experience Management (XM) Platform and related solutions.
  
• Serve as main point of contact for clients
  during implementation and manage the project to completion.
  
• Design and document functional and technical
  requirements and help scope projects by understanding timelines and work.
  
• Solve complex technical implementations both
  independently and in a team environment.
  
• Clearly communicate solutions back to clients
  through calls and email.
  
• Train and teach clients on specific and new
  aspects of the Qualtrics Experience Management (XM) Platform and related
  solutions.
  
• Continually adapt and develop in -depth product
  knowledge and learn new technologies.
  
• Be a key stakeholder in building ZILL’s
  relationship with the client.
  
• Managing implementation activities, including
  time commitment, budget and risk management.
  
• Providing support to the project team ensuring
  all project documentation is current and up to date.
  
• Responding to client issues and ensuring
  resolution of issues.
  
• Project
  Management: Oversee the end -to -end
  project lifecycle, including scoping, planning, execution, and delivery. Ensure
  projects are completed on time, within budget, and to the highest quality
  standards.
  
• Client Management: Cultivate strong relationships with client, serving as a trusted advisor and strategic partner. understand client objectives, challenges, and opportunities to develop tailored solutions.
  

Requirements

Experience:

• 8+ years of experience as an Implementation
  consultant.
  
• Minimum of 3 years of experience in technical
  consulting, customer success, or in a similar client -facing role in the
  technology sector.
  
• Familiarity with SaaS platforms and
  cloud -based solutions, with the ability to grasp complex software and
  learn new technologies quickly.
  
• Strong foundational knowledge in data
  analytics and interpretation.
  
• Certification or deep experience with the
  Qualtrics Experience Management (XM) Platform is highly desirable.
  
• Demonstrated experience in managing and
  delivering complex technical implementations from inception to completion.
  
• Experience in establishing and maintaining
  strong working relationships with clients at all levels of an
  organization.
  
• Prior experience working with international
  clients.
  
• Knowledge of Survey Programming tools like
  Decipher and Confirmit as well as jQuery, Javascript/HTML shall be an advantage.
  

Qualifications & Requirements:

• Bachelor’s degree in business, Computer
  Science, Information Systems, or a related field; a master’s degree is
  preferred.
  
• Exceptional verbal and written communication
  skills, with the ability to explain technical details to a non -technical
  audience.
  
• Robust problem -solving abilities, analytical
  skills, and a detail -oriented mindset.
  
• Agility in learning and adapting to new
  technologies and changes in a rapidly evolving industry.
  
• Solid track record in project management, with
  the ability to manage multiple projects simultaneously while maintaining
  quality and meeting deadlines.
  
• Ability to work independently as well as part
  of a collaborative team environment.