Sr XM Consultant - Pendo

The Professional
Services team is dedicated to accelerating time to value for our Pendo users.
We are a group of innovative, customer -focused professionals committed to
delivering exceptional outcomes while sharing industry best practices. Our
mission is to exceed customer expectations in every engagement, driving
significant business impact.

As a Professional
Services Sr. Consultant, you will play a pivotal role in achieving this mission
by leveraging your deep technical expertise and customer -facing skills to
drive transformational change. You will support not only customer
onboarding but also technical integrations, migrations, and custom solutions
using your strong technical background.  Senior Consultants work on all
Pendo products, collaborating with CSMs, TAMs, ADs, and other teams to ensure
customer success through seamless implementation and advanced technical
services.

Key Responsibilities

• Take full ownership of customer
  engagements from initiation to completion, ensuring projects are delivered
  on time, within scope, and to the highest standards.
  
• Act as a trusted advisor,
  collaborating with customers to understand their needs, business goals,
  and timelines, driving them toward successful outcomes.
  
• Utilize expertise in transformation
  and change management to guide customers through adopting new
  products, processes, and technical solutions, ensuring smooth transitions
  and maximizing impact.
  
• Influence customer stakeholders
  to embrace and adopt new technologies and practices that align with their
  strategic objectives.
  
• Deliver advanced technical
  solutions, including in -application tagging, guide creation, and
  foundational integration setup, ensuring seamless implementation and
  ongoing customer success.
  
• Support technical integrations
  and migrations by applying your strong background in frontend development,
  application development, and scripting.
  
• Provide expertise in areas such
  as Java, JavaScript, Node.js, authentication, and analytics, translating
  complex technical concepts into actionable business solutions.
  
• Create scalable, custom solutions
  to meet customer -specific requirements while aligning with their long -term
  goals.
  
• Build strong relationships across
  various customer personas and segments, particularly within large
  Enterprise accounts, to ensure ongoing satisfaction and long -term success.
  
• Advocate for customer needs
  internally, influencing product development and business strategies to
  align with customer feedback and industry trends.
  
• Contribute to operational
  efficiency within the Professional Services team by creating reusable
  assets, frameworks, and evolving delivery methodologies.
  

Requirements

Minimum Qualifications

• 7+ years in a customer -facing
  technical role, ideally within a SaaS B2B environment, with
  experience delivering customer value through
  integrations, consulting services, and migrations.
  
• Strong proficiency in Java,
  JavaScript, HTML, and CSS with the ability to design and
  implement technical solutions, including frontend development and in -app
  tagging.
  
• Application development
  experience, particularly with Node.js; experience with additional
  scripting languages like Python or Ruby is a plus.
  
• Proven ability to translate
  technical concepts into business solutions and deliver results
  through integrations.
  
• Demonstrated experience leading
  transformation initiatives and managing change within customer
  organizations, with the ability to influence and drive adoption of new
  technologies or processes.
  
• Ability to translate customer
  goals into structured work that delivers measurable value.
  
• Exceptional communication and
  presentation skills, with the ability to engage confidently at all
  organizational levels, both internally and externally.
  

Preferred
Qualifications:

• Proficiency in frontend and
  backend development, including designing scalable, reusable frameworks.
  
• Familiarity with advanced
  analytics and customer success tools.
  
• Experience creating scalable,
  repeatable solutions that drive operational efficiency.