SRE

Job Title: Site Reliability Engineer (SRE) / L1
Monitoring Engineer

Job Summary

We are seeking a proactive and technically driven SRE /
L1 Monitoring Engineer with 1 to 3 years of experience to join our core
digital infrastructure operations team. In this role, you will serve as the
first line of defense ensuring the high availability, security, and performance
of critical financial services and digital banking applications. You will be
responsible for real -time system monitoring, tracking alerts across modern
observability stacks, performing initial triage on infrastructure bottlenecks,
and managing API traffic performance. This is an excellent opportunity for an
early -career engineer looking to scale their skills in a high -volume, secure
cloud infrastructure environment. [1]

Key Responsibilities

L1 Infrastructure Monitoring & Alerts

• Real -time
  Surveillance: Actively monitor production environments, enterprise
  dashboards, and telemetry feeds using toolsets like Datadog, Dynatrace,
  and Grafana to spot anomalies before they impact end -users. [1, 2, 3]
  
• Alert
  Triage: Acknowledge, validate, and categorize incoming infrastructure,
  database, and application alerts generated by Prometheus and
  application performance monitoring (APM) agents using predefined Standard
  Operating Procedures (SOPs). [1, 2, 3, 4, 5]
  
• Incident
  Escalation: Document incident details clearly in the ticketing system
  and swiftly escalate unresolved P1/P2 issues to L2 engineers or
  specialized DevOps teams with complete log snippets and context.
  

Application Delivery & API Traffic Management

• Nginx
  Operations: Monitor web server logs, verify reverse proxy
  configurations, and troubleshoot basic traffic routing or SSL/TLS
  certificate errors. [1, 2, 3]
  
• API
  Gateways: Use Apigee to monitor API proxy performance, track
  error rates (5xx/4xx codes), track latency spikes, and check developer
  portal connectivity. [1, 2, 3, 4]
  
• Kubernetes
  Support: Monitor cluster health, inspect pod statuses, view
  application logs using kubectl, and track resource usage (CPU/Memory
  limits). [1, 2]
  

Cloud Operations & Reliability

• GCP
  Monitoring: Utilize Google Cloud logging, native monitoring tools, and
  integrated observability dashboards to check the health of virtual
  machines, storage, and networking layers. [1, 2, 3, 4]
  
• Health
  Checks: Perform routine daily morning sanity checks and
  post -deployment validation steps for critical banking services.
  
• Runbook
  Execution: Execute automated or manual scripts to restart failed
  services, clear disk space, or cycle pods safely in staging and production
  environments.
  

Required Qualifications & Technical Skills

• Experience: 1 to 3 years of hands -on experience in an L1 Support, Infrastructure
  Monitoring, or Junior SRE role.
  
• Observability
  Tools: Hands -on experience navigating and tracking alerts within Datadog,
  Dynatrace, Prometheus, and Grafana.
  
• Web
  Servers: Practical understanding of Nginx (reverse proxy, load
  balancing, log analysis).
  
• Containerization: Foundational knowledge of Kubernetes (K8s) (understanding pods,
  deployments, services, and basic troubleshooting commands like kubectl
  logs and kubectl get pods).
  
• Cloud
  Platform: Familiarity with Google Cloud Platform (GCP) core
  services and cloud monitoring concepts.
  
• API
  Management: Exposure to Apigee or equivalent API gateways for
  monitoring traffic flow and checking endpoint health.
  
• Operating
  Systems: Strong command -line comfort in Linux/Unix environments
  for navigating directories and tailing logs.
  
• Shift
  Flexibility: Readiness to work in a 24/7 rotating shift model (including night shifts and weekends) to maintain uninterrupted banking
  infrastructure support