Staff Engineer - Video Operations, Digital Business

Job Title - Manager, Video Operations, Digital Business

Position - Manager, Video Operations, Digital Business

Education - Bachelor’s or master’s in computer science, Digital Media, Information Technology or related fields, AWS/Cloud platform certification is highly desirable, Python scripting or general scripting skills are a plus

Experience - 8+ Years

Location - Gurugram

Business/Channel - SonyLIV

Key Responsibilities -

• Understanding of hybrid (Cloud/On-Prem) media workflows to effectively operate and optimize content delivery including B2B pipelines to enhance operational efficiency for linear and on-demand content.

• Experience of planning and execution of high concurrency events i.e. Sports, Shows etc. with various stakeholders and vendors.

• Drive end-to-end streaming metrics, maintain video streaming KPIs across platforms, and provide operational reports to leadership.

• Provide operational support during key events and actively participate in the war room and act as the operations SPOC.

• Troubleshooting and resolving issues reported during internal war rooms or through cross-functional collaboration with RCA closure.

• Develop SOPs and train the team to prevent recurring Issues. • Experience in handling the team to get the assigned task done.

• Drive operational excellence by proactively managing technical hurdles in streaming, transcoding, packaging and content security. Enhance observability to ensure seamless delivery across platforms

• Collaborate effectively with leadership, frontend, backend, SRE, DevOps, and other teams to communicate progress, address challenges, and drive continuous improvements.

• Work closely with internal and external stakeholders to identify potential roadblocks and enhance the viewer’s experience.

• Identify potential risks and vulnerabilities and develop comprehensive mitigation strategies.

• Create detailed event plans, technical documentation, and post-event reports, including performance analysis and lessons learned.

• Understanding of advertisement delivery workflow and associated metrics.

• Improve the efficiency and reliability of our VOD and Live workflows through automation Technical Expertise:

• Strong understanding in cloud video processing platforms and media services.

• Deep understanding of video standards and streaming protocols to effectively manage playback quality and efficiency.

• Ability to diagnose and resolve issues across the delivery stack, including CDN, DRM, CMS, and diverse player frameworks.

• Experience with OTT workflows for content streaming including ad techs (SSAI, DAI, CSAI)

• Experience with industry observability and ticketing tools.

• Excellent communication and interpersonal skills

Why join us?

Sony Pictures Networks is home to some of India’s leading entertainment channels such as SET, SAB, MAX, PAL, PIX, Sony BBC Earth, Yay!, Sony Marathi, Sony SIX, Sony TEN, SONY TEN1, SONY Ten2, SONY TEN3, SONY TEN4, to name a few! Our foray into the OTT space with one of the most promising streaming platforms, Sony LIV brings us one step closer to being a progressive digitally led content powerhouse. Our independent production venture- Studio Next has already made its mark with original content and IPs for TV and Digital Media. But our quest to Go Beyond doesn’t end there. Neither does our search to find people who can take us there. We focus on creating an inclusive and equitable workplace where we celebrate diversity with our Bring Your Own Self Philosophy. We strive to remain an ‘Employer of Choice’ and have been recognized as: India’s Best Companies to Work For 2021 by the Great Place to Work® Institute 100 Best Companies for Women in India by AVTAR & Seramount for 6 years in a row UN Women Empowerment Principles Award 2022 for Gender Responsive Marketplace and Community Engagement & Partnership ET Human Capital Awards 2023 for Excellence in HR Business Partnership & Team Building Engagement ET Future Skills Awards 2022 for Best Learning Culture in an Organization and Best D&I Learning Initiative. The biggest award of course is the thrill our employees feel when they can Tell Stories Beyond the Ordinary!