Staff Experience Designer, Limitations

Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise Lead some projects or programs within the product function and may coordinate activities of others Design process, product, and service improvements based on understanding of business needs and industry trends Determine methods and procedures on new assignments that may impact activities of others Analyze business trends to inform user experience strategies and initiatives. Collaborate with stakeholders to ensure user needs are prioritized in design processes. Own the Account Resolution experience: Craft clear and empathetic journeys that guide merchants through resolving account restrictions and re-establishing trust. Design user-first, compliant solutions: Deliver best-in-class experiences that satisfy regulatory obligations. Operate at two levels: Balance execution of immediate priorities with setting the long-term vision for the resolution experience. Drive alignment: Collaborate with Product, Engineering, Legal, Risk, and Operations to deliver solutions that are both compliant and customer centric. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. A proven track record of solving complex, system-level design problems with elegant, user-centered solutions. Experience working in compliance-driven or complex domains. Ability to flex between hands-on delivery and visionary, strategic design leadership. Strong collaboration and influence across Product, Engineering, Legal, Risk, and Operations. 6+ years in product design (B2B, fintech, or complex workflows). Portfolio of elegant UIs, simplified systems, and shipped products balancing user, business, and systems needs. Strong systems thinker with research-driven insights, cross-functional collaboration, and multi-user workflow experience. Skilled in data-heavy interfaces, prototyping, validation, and storytelling; payments/disputes knowledge a plus. Able to explain decisions, lead workshops, and influence through storytelling. Portfolio with shipped products balancing user delight, business outcomes, and systems-level design.